About This Guide

The LogLogic™ appliance-based solution enables you to capture and manage log data from all types of sources in your enterprise. LogLogic Appliances install within 10 minutes and begin collecting and aggregating data from connected log sources immediately.

This document describes the LogLogic Web Services APIs that enable you to interface with the LogLogic Appliances to manage reports and alerts as well as to perform searches.

Audience

This document is intended for LogLogic customers who are developing a Web Services application to interface with the LogLogic solution. Users should be familiar with developing applications using Web Services APIs as well as either developing in Java or Perl.

Related Documents

The LogLogic documentation is available on the Solutions CD or on the LogLogic Technical Support website. The documentation includes Portable Document Format (PDF) files and Online Help accessible from the LogLogic user interface.

To read the PDF documentation, you need a PDF file viewer such as Adobe Acrobat Reader. You can download the Adobe Acrobat Reader at http://www.adobe.com.

The following documents contain additional information about the LogLogic Appliances:

• LogLogic Release Notes -- Provides information specific to the release including product information, new features and functionality, resolved issues, known issues and any late-breaking information. Check the LogLogic support web site periodically for further updates.
  
• LogLogic Upgrade Guide -- Describes how to upgrade the LogLogic Appliance software.
  
• LogLogic Quick Start Guide -- Describes how to get started with your LogLogic Appliance. In addition, the guide includes details about the Appliance hardware.
  
• LogLogic Administration Guide -- Describes how to administer the LogLogic solution including managing users, managing log data storage, and managing new log sources (devices).
  
• LogLogic Data Migration Guide -- Describes how to migrate data from one LogLogic Appliance to another.
  
• LogLogic User Guide -- Describes how to use the LogLogic solution, including for managing reports, managing alerts, and performing searches.
  
• LogLogic Log Source Configuration Guides -- Describe how to support log data from various log sources. There is a separate manual for each supported log source. These documents includes documentation on LogLogic Collectors as well as documentation on how to configure log sources to work with the LogLogic solution.
  
• LogLogic Collector Guides -- Describe how to implement support for using a LogLogic Collector for specific log sources such as IBM i5/OS and ISS SiteProtector.
  
• LogLogic Syslog Alert Message Format Quick Reference Guide -- Describes the LogLogic Syslog alert message format.
  
• LogLogic Online Help -- Describes the Appliance user interface, including descriptions for each field in the Appliance.
  

Technical Support

At LogLogic, we are committed to the success of our customers and to ensuring our products improve customers' ability to maintain secure, reliable networks. Although LogLogic products are easy to use and maintain, occasional assistance may be necessary. LogLogic provides timely and comprehensive customer support and technical assistance from highly knowledgeable, experienced engineers that can help you maximize the performance of the LogLogic Appliances.

To reach our experienced support team:

Telephone:

Toll Free -- 1-800-957-LOGS
Local -- 1-408-834-7480
EMEA or APAC: + 44 (0) 207 1170075 or +44 (0) 8000 669970

Email: support@loglogic.com.

Support Website -- http://support.loglogic.com

When contacting Customer Support, be prepared to provide the following information:

Documentation Support

Your feedback on LogLogic documentation is important to us. Send us e-mail at DocComments@loglogic.com if you have questions or comments. Your comments will be reviewed directly by the LogLogic professionals who reate and update the documentation.

In your e-mail message, please indicate the software name and version you are using, as well as the title and document date of your documentation.

Conventions

LogLogic documentation uses the following conventions:

Caution: Highlights important situations that could potentially damage data or cause system failure.

IMPORTANT! Highlights key considerations to keep in mind.

Note: Provides additional information that is useful but not always essential.

Tip: Highlights guidelines and helpful hints.

This guide also uses the following conventions to highlight code and command-line elements:

• Monospace is used for programming elements (such as code fragments, objects, methods, parameters, and HTML tags) and system elements (such as file names, directories, paths, and URLs).
  
• Monospace bold is used to distinguish system prompts or screen output from user responses, as in this example:
  
  
username: system
home directory: home\app
  
• Monospace italic is used for placeholders, which are general names that you replace with names specific to your site, as in this example:
  LogLogic_home_directory\upgrade\
  
• Straight brackets signal options in command-line syntax.
  ls [-AabCcdFfgiLlmnopqRrstux1] [-X attr] [path ...]